Shipping and Delivery Policy
Last updated: October 2026
At TechRevive, we provide smartphone and computer repair services. The equipment delivery and collection process works as follows:
1. How the Process Works
After placing your order online:
- Initial contact — We will contact you within 1 business day to arrange the details for the delivery/collection of the equipment.
- Equipment delivery — You may bring your device in person or arrange for a collection.
- Diagnosis and repair — We confirm the issue and perform the repair.
- Return — You will be notified when your equipment is ready for pickup or shipping.
2. Repair Timelines
Typical repair timelines are:
- Battery replacement: 1–2 business days
- Screen replacement: 1–2 business days
- Camera/back cover replacement: 1–2 business days
- Complex repairs: 3–5 business days (you will be informed in advance)
Timelines may vary depending on component availability.
3. Shipping Costs
Shipping costs (when applicable) will be indicated in your order. In-person pickup is available at no additional cost.
4. Service Area
We operate in Portugal. For orders outside our in-person service area, please contact us beforehand to arrange the best shipping solution.
5. Liability During Transport
We recommend that you pack the equipment properly in the event of postal shipping. TechRevive is not responsible for any damage occurring during transport when it is organized by the customer.
6. Questions
For any questions regarding shipping or delivery, please contact us through our Contact page.