Refund and Returns Policy

Refund and Returns Policy

Last updated: October 2026

At TechRevive, we provide smartphone and computer repair services. This policy defines the refund and return terms applicable to our services.

1. Service Warranty

All repair services performed by TechRevive have a 90-day warranty from the date the repair is completed. This warranty covers defects in installed components and workmanship.

2. Situations Where a Refund Applies

You are entitled to a full refund in the following situations:

  • The repair was not performed for reasons attributable to TechRevive
  • The original problem persists after the repair and cannot be repaired again
  • The equipment was damaged during the repair through our fault

3. Situations Where a Refund Does Not Apply

The following are not eligible for a refund:

  • Damage caused by misuse after the repair
  • New problems unrelated to the original repair
  • Physical or liquid damage after delivery of the equipment
  • Diagnostic services already performed

4. How to Request a Refund or Warranty

To request a refund or activate the warranty:

  1. Contact us through our Contact page or by email
  2. State your order number and describe the problem
  3. We will respond within 2 business days
  4. If applicable, you will return the equipment for assessment

5. Response Time

We process all refund requests within a maximum period of 14 days after confirmation of entitlement. The refund will be issued using the same payment method used for the purchase.

6. Consumer Rights

This policy does not affect your statutory consumer rights under Portuguese and European legislation, namely Decree-Law no. 84/2021 regarding consumer rights.